NaphCare is proud that our TechCare EHR system has been selected as a 2026 Top-Rated EHR Vendor for Correctional Facilities by Black Book, an independent source for healthcare technology user experience benchmarking.
Launched in 2004, TechCare was the first corrections-specific EHR and comprehensive medical management system, connecting clinical protocols to patient needs in compliance with national standards. TechCare tracks each patient's healthcare activities, creating standardized treatment processes with transparent reporting. The innovative technology also automates healthcare workflows, reducing administrative tasks to improve quality of care and enables onsite clinical teams to focus on what's most important – the patient.
Continuously evolving to meet the unique and growing demands of the correctional healthcare landscape, TechCare now features advanced tools such as the MyCare Patient Portal and integrated Power BI Dashboards – driving greater transparency, enhancing patient engagement, and delivering actionable insights for improved patient outcomes.
TechCare is a trusted system in correctional facilities across the country. It is currently in operation in more than 220 local and state correctional facilities, managing over 200,000 active patient records daily.
Ambulatory EHR Excellence 2026: Top Vendors Recognized for Breakthrough Innovation and Specialty User Satisfaction in Black Book 2026 Surveys
NEW YORK CITY, NEW YORK / ACCESS Newswire / January 15, 2026 / Black Book, the independent source for healthcare technology user experience benchmarking, today released its 2026 list of top-rated Electronic Health Records (EHR) vendors supporting physician practices and ambulatory care organizations across the United States. Built on a comprehensive nine-month survey cycle, the 2026 rankings reflect direct feedback from 33,178 participating physician practices and ambulatory facilities, representing clinicians, practice administrators, revenue cycle leaders, and operational executives.
The 2026 evaluation assessed performance and satisfaction across 239 distinct brands spanning enterprise ambulatory suites, specialty EHRs, outpatient surgical systems, anesthesia information management, imaging/RIS-PACS workflows, laboratory/pathology systems, and niche clinical platforms-each scored through Black Book's ambulatory EHR KPIs covering usability, interoperability, implementation outcomes, support performance, workflow impact, and value realization.
2026 Trends in Ambulatory EHR Systems
Black Book's 2026 surveys show that ambulatory practices are no longer rewarding "feature breadth" alone. The highest-rated vendors are separating themselves through measurable reductions in operational friction, faster support resolution, and specialty-native workflow execution.
Ambient and AI-assisted documentation becomes mainstream: Across participating practices, nearly two-thirds (≈63%) ranked documentation burden as their top operational pain point, while more than half (≈54%) reported active pilots or planned adoption of AI-assisted documentation tools in the next 12 months.
Support performance is now a renewal-level differentiator: About three in four respondents (≈74%) rated vendor support responsiveness as "highly influential" in renewal decisions, and roughly half (≈49%) said their acceptable threshold for mission-critical ticket acknowledgement is under four business hours.
Interoperability shifts from compliance to clinical utility: Over seven in ten (≈71%) listed interoperability as a top-three selection criterion, while six in ten (≈60%) reported at least one workflow-impacting external data exchange issue (referrals/labs/imaging/CCDs) within the prior quarter-driving demand for "integration reliability" metrics, not just connectivity claims.
Specialty workflow depth outperforms generic configurability: Nearly two-thirds (≈65%) stated that specialty-specific templates, procedure workflows, and coding alignment materially reduced training time and variability across clinicians, versus general-purpose EHR builds that require heavy customization to reach comparable efficiency.
Revenue integrity capabilities move into the clinical core: Two-thirds (≈66%) reported increased denial pressure or payer documentation scrutiny over the past year, and more than half (≈52%) said they now expect EHR workflows to proactively support coding accuracy, authorization requirements, and clean-claim readiness.
Digital front door maturity is tied to retention and throughput: Approximately seven in ten (≈69%) indicated the patient portal and self-service experience affects loyalty and appointment adherence, while about half (≈48%) reported measurable improvement in intake efficiency when eCheck-in, forms, and payments are integrated directly into the EHR workflow.
Security and resilience expectations harden: More than half (≈57%) said cybersecurity controls and vendor incident readiness are now weighted more heavily than in prior years, and about two in five (≈41%) reported that MFA/strong identity controls are considered baseline requirements for vendor selection or renewal.
Implementation outcomes carry more weight than roadmap promises: Nearly four in ten (≈38%) reported that their most recent EHR implementation or major upgrade exceeded the planned timeline, and about one in three (≈34%) cited post-go-live optimization support as the most important factor separating top-rated vendors from the rest.
"Across 2026 surveys, the standout vendors are those proving innovation where it matters most, measurable documentation relief, specialty workflow precision, resilient interoperability, and implementation outcomes that translate into operational stability," said Doug Brown, President of Black Book Research. "When practices consistently report stronger support responsiveness and faster value realization, that is not marketing, it is performance validated at scale by the users who rely on these systems every day."
Black Book's 2026 Top-Rated EHR Vendors by Specialty
Correctional Facilities: TechCare NaphCare - Top-rated for secure workflows and documentation controls tailored to correctional care environments.
To see the full list, visit Ambulatory EHR Excellence 2026: Top Vendors Recognized for Breakthrough Innovation and Specialty User Satisfaction in Black Book 2026 Surveys
