NaphCare proudly serves the men and women in Alabama's correctional system, and is well-positioned to do so as a company founded and based in Alabama. When the Alabama Department of Corrections needed a partner to stabilize healthcare services following a failed contract, NaphCare stepped in because we believe every person in custody deserves access to quality medical care, and because we believe the men and women who work to provide that care under demanding conditions deserve support as well.
Providing healthcare inside a correctional facility is among the most challenging work in American medicine. The patients NaphCare serves typically arrive without insurance, without an established relationship with a primary care physician, and often carrying complex, untreated chronic conditions, both physical and mental, that have gone unaddressed for years. The facilities in which we work were not designed as healthcare delivery environments. Security requirements, population instability, and infrastructure limitations create conditions that no community health system faces. Our nurses, physicians, mental health professionals, and pharmacists navigate those conditions every day because the patients in their care have nowhere else to turn.
Our record across the states and counties where NaphCare has served reflects that commitment. Five of the six facilities in the United States ever to receive the National Commission on Correctional Health Care (NCCHC) Pinnacle Award, the profession's highest recognition for excellence in correctional healthcare, are NaphCare partners. Our TechCare electronic health record platform operates across more than 220 correctional facilities nationwide, managing more than 200,000 active patient records daily and enabling the kind of care continuity that incarcerated patients have historically lacked.
The transition NaphCare undertook in Alabama was a financial recovery operation. We assumed responsibility, inheriting a healthcare workforce that had been left in an untenable situation. We immediately began working to stabilize the employee compensation situation. NaphCare provided $1,000 sign on bonuses and activated its ImmediatePay program to ensure frontline healthcare workers received interim advances as YesCare failed to make payroll on the way out the door, because the men and women providing care on the ground deserved better than to be caught in a financial failure that was not of their making. We continue to fight in bankruptcy court to ensure that our employees are paid what they are owed by YesCare.
We are aware that recent reporting has referenced regulatory matters in other jurisdictions. NaphCare addresses compliance issues through appropriate legal and regulatory channels, and we take every concern about quality and patient safety seriously. Much of that reporting has been misleading or inaccurate. Even where accurate, what those reports do not reflect is the full scope of NaphCare's work, tens of thousands of patient encounters every day, across facilities in states from Florida to Washington, in systems that depend on us to deliver care that many of our patients have never received. We do not shy away from accountability; we have structured our engagement in Alabama around measurable outcomes and welcome oversight from ADOC, the Legislature, and the public.
NaphCare was built in Alabama. We are committed to earning the confidence of Alabama's correctional community through performance, and to demonstrating, here at home, what NaphCare's clinicians do every day across this country.
