Innovation in Action is more than a slogan. It reflects how NaphCare approaches correctional healthcare every day. Through the Proactive Care Model, NaphCare continues to transform correctional healthcare by helping clinical teams identify patient needs early, coordinate care seamlessly, and improve outcomes from intake through reentry.
The Proactive Care Model reflects NaphCare's commitment to delivering healthcare that is intentional, coordinated, and patient-centered.
The first hours of incarceration are among the most important in a patient's healthcare journey. Timely clinical information allows healthcare professionals to understand medical, mental health, and substance use needs immediately so they can begin appropriate treatment and care planning without delay. Research from the U.S. Bureau of Justice Statistics underscores the importance of this early intervention, reporting that approximately 40% of deaths in local jails between 2000 and 2016 occurred within the first week of admission.
Long before preventive care became a broader healthcare priority, NaphCare designed its correctional healthcare model around early identification, timely intervention, and coordinated care. The Proactive Care Model serves as the foundation for how NaphCare delivers exceptional healthcare for patients, supports its partners, and contributes to healthier communities when patients return home.
The Innovation: Early Identification. Better Outcomes.
The Proactive Care Model begins the moment a patient enters a facility. Whenever possible, NaphCare completes a comprehensive series of intake evaluations before the patient enters the general population, including receiving screenings, mental health assessments, substance use evaluations, suicide assessments, health assessments, and tuberculosis screening.
This comprehensive approach equips clinical teams with the information they need to develop individualized care plans immediately. By identifying healthcare needs early, providers can begin treatment sooner, improve patient stability, reduce unnecessary patient movement, and help minimize avoidable hospital transports—all contributing to better patient outcomes and greater operational efficiency for facility partners.
TechCare and STATCare Power Proactive Care
Delivering proactive care consistently requires more than experienced clinicians—it requires technology designed specifically for correctional healthcare.
TechCare, NaphCare's correctional electronic health record and operating platform, brings the Proactive Care Model to life through automated clinical workflows, intelligent alerts, and standardized processes. Information collected during intake immediately guides clinical decision-making by prompting providers with appropriate interventions, monitoring requirements, and treatment pathways.
TechCare also continuously monitors compliance with clinical standards by identifying items such as incomplete screenings, missed appointments, or delayed medication administration. These alerts provide both onsite teams and corporate clinical leadership with real-time visibility, supporting accountability and continuous quality improvement throughout every facility.
Healthcare needs don't pause after business hours, and neither does NaphCare.
STATCare extends the Proactive Care Model by providing 24/7/365 access to experienced providers through NaphCare's exclusive telehealth service. Fully integrated with TechCare, STATCare clinicians have immediate access to complete patient records, allowing them to assess patients, collaborate with onsite staff, and initiate timely clinical decisions whenever needed.
For facility leaders, this means expert clinical support is always available—whether it's 3:00 in the afternoon or 3:00 in the morning—ensuring continuity of care around the clock at no additional cost.0
A Continuum of Proactive Care
The Proactive Care Model extends well beyond intake, creating a connected healthcare experience throughout a patient's time in custody.
Sick Call
Patient requests are reviewed every shift, allowing emerging healthcare needs to be evaluated promptly and addressed before they become more complex.
Chronic Care Management
Patients with chronic medical conditions are identified during intake and automatically enrolled into the appropriate care pathways through TechCare. Provider appointments are scheduled electronically, supporting continuity of care and helping patients maintain stable health throughout their incarceration.
Discharge Planning
Preparation for successful reentry begins early. Throughout a patient's stay, clinical teams gather the information needed to coordinate medications, referrals, case management, and community healthcare resources so patients leave custody with a clear path to continued care.
Why It Matters
The Proactive Care Model reflects NaphCare's commitment to delivering healthcare that is intentional, coordinated, and patient-centered.
For patients, it means earlier identification of healthcare needs, timely treatment, and greater continuity of care.
For correctional partners, it provides confidence that healthcare is being delivered through proven clinical processes supported by real-time technology, helping improve operational efficiency and reduce unnecessary costs.
For communities, it helps individuals return home healthier and better connected to ongoing care.
Innovation has always been central to NaphCare's mission—not as an end in itself, but as a way to improve lives. The Proactive Care Model brings that commitment to life every day through experienced clinicians, purpose-built technology, and a philosophy centered on anticipating needs, supporting better decisions, and delivering exceptional correctional healthcare from intake through reentry.
