Your TechCare Questions Answered
As we continue the transition to TechCare, we want to make sure you can find the information you need to continue a smooth changeover.
Below is a list of Frequently Asked Questions, Contacts, and Resources to guide you through TechCare.
TechCare FAQ & Contacts
Found a bug or system issue?
Like all software, TechCare may occasionally experience bugs or defects. Our IT Support team is available 24/7 to assist.
If you experience a major issue, please call 855-497-0968 and leave a voicemail that includes:
Your name
Facility
A brief description of the issue
The best phone number to reach you
Known Issues Currently Being Addressed:
- Radiology Order Management
An error screen may appear due to high system load.
This issue is scheduled to be resolved during the next NaphCare maintenance window on Wednesday, July 15.
Radiology orders entered in TechCare are still transmitting successfully to TridentCare Radiology.
- Site-Specific Medication Times
Some imported medications may display a default administration time rather than your facility's standard time.
All reported cases have been corrected, though additional instances may still be identified.
Medication administration times can be edited. If a time is critical to patient care and cannot be edited, discontinue the order and enter a new one with the correct administration time and duration. - Sliding Scale Insulin Orders
During data import, some insulin orders may have become separated from their associated sliding scales.
If this occurs, discontinue the affected order and enter a new order, selecting the appropriate Sliding Scale option under More Information.
Note: Sliding Scale Other can be used for custom sliding scales. Barcode Scanning
Barcode scanning is not currently available in TechCare.
The development team has gathered the requirements needed for a programmatic fix. Additional information on the implementation timeline will be shared as it becomes available.
Helpful Resources
TechCare Manual: Available from the Main Screen > External Links
NaphCare Online: Formulary Essential and Critical Medication Lists Here
Help Desk:
Phone: (855) 497-0968
Email: support@naphcare.com
Thank you for your flexibility, patience, and commitment throughout the TechCare transition. Your dedication has made this implementation a success, and we're here to support you every step of the way.
TechCare Training Recordings
All NaphCare team members are required to complete TechCare User Training. The ADOC TechCare training sessions are now available through NaphCare University. If you missed a session or would like a refresher, click the link below to access recordings of all the ADOC training sessions.
TechCare Sandbox
We’re excited for you to learn more about TechCare! You can use the below link to access our TechCare Sandbox. The TechCare Sandbox is a training environment that will give you some practice using TechCare before go-live.
- Visit https://aldoc-test.techcareehr.com/
- In the Sign In dropdown, select ALDOC-TEST
- Password and login information has been emailed to you
