Customer Testimonials

Read what our client partners say about us.

Orange County Health Care Agency (HCA) - Correctional Health Services - Santa Ana, CA

"Implementation of an Electronic Health Record (EHR) is a complex and challenging undertaking. The Orange County Health Care Agency (HCA) - Correctional Health Services division (CHS) implemented an EHR within the five adult jails and five juvenile detention facilities earlier this year. The facilities collectively house nearly 7500 adults and juveniles on a typical day.

With 14 vendors responding to the original RFP, Orange County selected NaphCare as our chosen vendor for this project. Their EHR, TechCare, was developed specifically for correctional settings. NaphCare truly understands correctional workflow, challenges, and needs. Given the size and complexity of our system, it was critical we find a system allowing us to accurately record all care provided to our patients, and interface with multiple systems providing patient demographics, including current housing and custody status, diagnostic results, medication administration records, and care provided in other county programs also serving this population.

The implementation process went as smoothly as one could hope! Personally, I have been involved in several EHR implementations in my 30-year career, and I can confidently state this was the most well­ executed and managed implementation I have experienced. The NaphCare team was incredibly accommodating ranging from flexibility with on-site staff and super-user training sessions--- to on-site implementation support--- to immediate troubleshooting during the implementation process. Having NaphCare staff on-site during "go live" was invaluable. Their presence provided great energy, decreased staff anxiety, and provided rapid resolution of staff questions/concerns.

We are currently six months into the project, and the support from the NaphCare team has not wavered. They are as responsive today as they have been throughout the entire process. Their commitment to a successful implementation for Orange County has been exceedingly evident. We truly have a partnership with NaphCare for many years to come."

- Kim Pearson, Deputy Agency Director CHS

"Our journey is just beginning, but so far our impression of the [TechCare] system’s ease of use and comprehensive reporting capabilities is positive and we are excited to achieve full implementation by year's end. Our interactions with NaphCare personnel have been a favorable and collaborative process, and their understanding of the correctional healthcare field has helped us to make system change decisions that will allow us to streamline our delivery system as we move forward with this project."

- Kathy Wild, Deputy Agency Director

Maricopa County Correctional Health Services - Phoenix, AZ

"TechCare has made a huge impact on how we see patients. Even our most skeptical providers prior to implementation would never go back to paper again! I think the most valuable part of selecting NaphCare as a vendor is their family approach to business. As a client, they treat you just as if you were part of the NaphCare family. Most other EHR vendors are just that-EHR vendors only. NaphCare understands healthcare, which shows in the product they sell."

- Jeffrey Alvarez, Medical Director

Mobile County Metro Jail - Mobile, AL

"Our recent transition to NaphCare as our health provider has been flawless. The impact of the changeover was felt immediately by reduced inmate movement within the jail facility and elimination of inmate complaints concerning undelivered medications and delays when requesting medical appointments. The professional atmosphere this has created has been remarkable."

- Robert Sam Houston, Deputy Warden

Clark County Detention Center - Las Vegas, NV

"The Clark County Detention Center strives to set the standard for American jails, through leadership and excellent service, while focusing on the safety of the community, staff members, and inmates. Partnering with a correctional healthcare service provider such as NaphCare is a key component in that success. Over the past six years NaphCare has demonstrated organizational values which mirror those of the Las Vegas Metropolitan Police Department. NaphCare has proven their commitment to excellence.

NaphCare’s medical record system, TechCare™, has enhanced the operation of the Clark County Detention Center by streamlining the management of medical records. NaphCare’s focus on continuity of care has allowed us to develop and maintain strong partnerships in the community, especially in the area of mental health. As our operational needs expand and change, we are confident that our partnership with NaphCare will continue to assist us with any challenges in the future."

- Douglas C. Gillespie, Sheriff

“NaphCare constantly reevaluates its processes to find more efficient ways to meet the medical needs of the inmate population. In addition, they are very receptive to the ideas from my contract management team. NaphCare has shown a willingness to work with us on identifying ways to improve services while reducing costs.”

- Herbert Baker, Captain

Essex County Correctional Facility - Middleton, MA

“NaphCare has redeveloped many other aspects of our inmate healthcare. By reorganizing our referral system, developing a preferred provider network, and replacing outdated equipment, we saw immediate improvements in our facility efficiency.”

- Frank Cousins, Sheriff

“TechCare™ has improved organization of patient care; they are seen and followed more promptly. Their records are readily available, which is especially helpful when they move back and forth between our two facilities.”

- Janice Hall, Nurse Practitioner

“TechCare™ is one of the best systems I have worked with . . . It saves time for staff members with its setup to follow policies and protocols.

The support that NaphCare’s corporate office has is impressive. Their response to a problem is immediate. They are well-trained and knowledgeable. This support helps make administrators better at their job.

The utilization department is a great resource and help. Every patient’s off-site appointments and hospitalization are tracked by trained staff to ensure proper care, but also to help cut down on costs. When you have an entire department devoted to this, it is much more efficient.”

- Amy Gordon, RN

Newton County Jail - Covington, GA

"Inpatient hospital stays have been reduced . . . Off-site medical visits were reduced . . . Ambulance trips reduced . . . Contracts were established with local hospitals and healthcare providers negotiating outcome fee for service that was cost effective to the county taxpayers."

- Sammy Banks, Captain

Hampton Roads Regional Jail – Portsmouth, VA

"NaphCare, Inc. has partnered with Hampton Roads Regional Jail since June 2012 to provide comprehensive healthcare services to inmates. Since that time, the jail has benefited greatly from this partnership. $100,000 worth of medical equipment became property of the Jail Authority for continued future use. Also, telemedicine has been introduced, producing great savings in potential off-site treatment costs. NaphCare has also revised staffing to provide more experienced and qualified medical personnel in the infirmary, at intake, and during medication passes.

Our partnership with NaphCare has aided our facility in maintaining accreditation standards. Since partnering with NaphCare, Hampton Roads Regional Jail has achieved 100% reaccreditation from both the ACA and NCCHC.”

- David Simons, Superintendent

Suffolk County House of Corrections - Boston, MA

"SCSD is the largest Sheriff’s Office in the Northeast. We take our responsibility to provide inmate medical and mental healthcare very seriously. We needed qualified medical professionals who could execute a smooth transition with no gap in services and wanted a provider as committed to quality inmate healthcare as we are. We chose NaphCare.

We are looking forward to fully exploring the benefits of a customized electronic medical records system. It is a tremendous tool for the risk management of all inmate medical and mental health issues."

- Andrea Cabral, Secretary of Public Safety/Homeland Security

Montgomery County Jail - Dayton, OH

“Sick call is twice as fast with TechCare™, which allows more inmates to be seen in less time.”

- Tony Dressler, LPN

Nueces County Jail - Corpus Christi, TX

"We have been very happy with the level of care that NaphCare provides and their effort to make the venture a true partnership. The number of inmates on special watch has been reduced by 66% and customized treatment plans have been implemented by the Mental Health Director since NaphCare's service began. The responsibility for mentally ill inmates has been shifted from security staff to trained mental health professionals, providing improved levels of care for inmates as well as relieving staffing stress for the county.

We have found that our partnership with NaphCare has been beneficial to the county, in cost and time savings, as well as our inmates, in level of care provided, and would recommend NaphCare to any other corrections facility."

- Jim Kaelin, Sheriff

Worcester County Jail and House of Correction - West Boylston, MA

"NaphCare officially transitioned to our location at the beginning of October and thus far we have been pleased with the overall progress made. The WCSO previously encountered significant operational, personnel and financial challenges associated with our medical services division. As such, we contacted NaphCare for assistance and within a short period of time your organization was on site, and assumed administration of our medical operation. Since that time, we have made significant progress with this unit, and we are excited about continuing to improve the care provided to our inmates as well as improving the strong financial oversight associated with operating a correctional medical division."

- Shawn Jenkins, Special Sheriff and Superintendent

Hamilton County Corrections System - Cincinnati, OH

“They have streamlined NCCHC and ACA accreditation preparation processes, allowing the time formerly allotted to preparation to be refocused on the patients.

Throughout our partnership with NaphCare, they have maintained an open line of communication to the highest corporate levels and worked quickly and efficiently to address any concerns or requests the county might have. This culture of communication is exemplified by the monthly conferences attended by both the HSA and DON in which any and all issues encountered throughout the month are brought to their attention and addressed. We have found the open communication invaluable in maintaining contract compliance, quality assurance, and the prevention of small issues developing into large problems.”

- Charmaine McGuffey, Major